Shipping policy

Processing time. Orders are processed within [3-7] business days. Orders placed on weekends or holidays are processed the next business day. You'll get a confirmation email with tracking once your order ships.

Delivery estimates. Estimated delivery is [3–7] business days after processing. Delivery times are estimates and aren't guaranteed. Available shipping options and any applicable charges are shown at checkout.

Where we ship. We currently ship to [the United States and select international destinations]. We don't ship to [PO boxes] at this time.

Customs and duties. For international orders, any customs fees, duties, or import taxes are the customer's responsibility.

Delays. Carrier delays, weather, and high-volume periods can affect delivery. We'll do our best to keep you posted if something goes wrong.

Lost, stolen, or damaged packages. If your order arrives damaged or doesn't arrive at all, contact us at [sophiatzheng@gmail.com] within [14] days and we'll help sort it out.

Wrong address. Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrect address provided at checkout.

Questions? Reach us at [sophiatzheng@gmail.com].